Contact us
We're here to help
Talk to a person
We're a small team. The person who reads your email is the same person who checks your personalized retirement gift order before it goes into production.
Get in touch
Email us directly
Drop us a line from your own inbox anytime. We're ready to assist.
support@sipengrave.comWhere's my order?
Delivery takes 6–15 business days including production. Nothing after 15? Send us an email with your order number.
Quick answers
Shipping times, returns, and personalization details are covered on our FAQ page.
Before you email us
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Order question — Please include your order number so we can find your details instantly.
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Something arrived wrong — Just attach a photo of the item, that's all we need to start a free replacement.
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Typo in your order — Tell us within 12 hours and we'll fix it before anything is produced.
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Retirement party on a fixed date — Tell us the date and we'll say honestly whether it fits the production schedule.
Change or cancel an order
Contact us within 12 hours of placing your order. After that, production has usually started — and since every piece is made to order, changes aren't possible once it begins.