Most orders arrive within 6–15 business days from the day you order. That window already includes production time — nothing here is pre-made.

Roughly: 12–24 hours to review your details, 2–5 business days to make it, 4–10 business days in transit.

Order at least three weeks ahead to be safe.

Cutting it close? Message us with the date before you buy. We'll tell you honestly whether it fits — we'd rather lose the sale than miss the party.

Any expedited options available for your address show at checkout. Note that faster shipping only shortens the transit part — production still takes 2–5 business days, and we don't skip the proofing step.

Yes. Late November through December runs slower on both production and carrier side. Add about a week to your planning during that stretch.

Depending on the design: their name, years of service, the year they retired, job title, department or badge number. The fields available show right on each product page.

Whatever you type is what gets printed or engraved — spelling and capitalisation included.

Yes. Products with a message field let you add a short note from the group and sign it with a team or shift name.

Keep it under 90 characters so the text stays readable at actual size.

Yes. A real person reads your spelling, spacing and layout before anything goes to press. If a name looks misspelled or the text won't fit the space, we email you first.

Message us within 12 hours of ordering and we'll fix it before anything is made.

After production starts, changes aren't possible — every piece is made to order for one specific person.

Printed gives you full colour across the whole surface. Engraved cuts into the material for a permanent single-tone mark that won't fade or wash off.

Each product page says which method it uses.

The product page shows your text on the design as you type it. We don't send a separate proof by email for every order — that would add days.

We only email you if something looks wrong when we check it.

It varies by product and method, so check the Specifications section on the product page. As a rule, engraved marks handle the dishwasher well; for printed pieces we recommend hand washing to keep the colour sharp for years.

We currently ship within the United States only. Everything is made, packed and dispatched from our US facility.

Calculated at checkout based on your address. [SHIPPING COST]

Yes. You'll get a confirmation email when you order, and a tracking link when your parcel leaves our facility. Tracking can take 24–48 hours to start updating after you receive it.

Yes — enter their address as the shipping address at checkout. We don't include a price anywhere in the parcel.

Email us a photo within 30 days of delivery. Free replacement or a full refund — your choice. You never ship anything back.

Check with neighbours and around the property first — carriers sometimes scan a parcel early. Still missing after 48 hours? Contact us and we'll open a claim.

Because each piece carries one specific person's name and is made only after you order, we can't accept change-of-mind returns.

Anything damaged, misprinted or wrong on our side is always covered.

Tell us within 12 hours and we'll correct it. After dispatch we can't redirect a parcel, and a re-delivery isn't covered.