Refund policy

At Sipengrave, we take pride in creating personalized gifts made especially for you. Because each personalized product is custom-made, we have specific policies regarding returns, refunds, and replacements.

Personalized Products

Most products sold by Sipengrave are personalized and made specifically according to the information, names, dates, messages, photos, or other details provided by the customer.

For this reason, personalized products cannot be returned or exchanged due to a change of mind, incorrect choice, or other reasons unrelated to a product defect or our error.

Please carefully review all personalization details before placing your order.

Damaged or Defective Products

If your order arrives damaged, defective, or unusable, please contact us within 7 days of delivery.

Please email support@sipengrave.com and include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging, if the package was damaged during shipping

After reviewing your request, we may offer a replacement or refund, depending on the circumstances.

Incorrect or Mistake in Your Order

If we made an error in the personalization or sent you the wrong product, please contact us within 7 days of delivery.

If the mistake was made by Sipengrave, we will provide an appropriate replacement or refund at no additional cost to you.

Customer-Provided Information

Customers are responsible for reviewing and confirming all personalization information before submitting an order.

Sipengrave is not responsible for errors caused by incorrect names, dates, messages, spelling, photos, or other information provided by the customer.

If production has not yet started, please contact us as soon as possible if you need to correct your personalization details. We will do our best to accommodate your request, but changes cannot always be guaranteed after production has begun.

Refunds

If your refund is approved, the refund will be issued to the original payment method used to place the order.

Please allow your payment provider or financial institution additional processing time for the refund to appear in your account.

Order Cancellation

Because personalized products are made specifically for each customer, orders may only be cancelled before production or personalization has begun.

Once production has started, cancellation may no longer be possible.

Please contact us as soon as possible after placing your order if you need to request a cancellation.

Exchanges

We do not offer exchanges for personalized products due to changes in size, design preference, personalization details, or change of mind.

If you receive a defective, damaged, incorrect, or materially different product, please contact us at support@sipengrave.com so we can review the issue and determine the appropriate resolution.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Sipengrave
Email: support@sipengrave.com

Nothing in this Return and Refund Policy is intended to limit any rights or remedies that you may have under applicable consumer protection laws.